Sometime or the other each one of us will have to deliver a speech, be it at a business meeting, an official get-together, in a club or a family function. I would like to present to you the 3Ps that will ensure that you deliver an impactful speech when the next request for speaking comes […]
Is there a day you went out of your house and didn’t see any repair or rework being carried out or something waiting to being mended or repaired? The Repair Mindset Isn’t it sad to see things always falling apart and reworking becoming an acceptable practice; may be in the city you live or the
You may recall the times when you have been asked to give Customer Feedback. It could be in a restaurant, a health resort / clinic, vehicle service station or even in business by your suppliers. The feed back is either sought for the experience you had with the an individual or group of people you
To err is human is a cliché which has been flogged to death, however what is important for organizations is to realize this fact and act on it. If to err is human, to realize this fact and to act on it is the role of management in this era of globalization. Poka Yoke: For
Newspapers and televisions seem to be screaming of economic downturn and recession; there is a gloom in the market and pessimism with whomever you talk on business. Well economics seems to take up and down turn cycles, but for “Quality Improvement” there is never a down turn, no one accepts poor quality, but on the
