Businesses flourish when the customer is satisfied thoroughly. And a customer is satisfied more so if the quality of the service or product meets the requirements. Therefore for business to flourish quality awareness of each employee in the organization matters.
This course aims at developing knowledge, skills and attitude to produce quality in the workplace, be it for the internal customer or the external. Emphasis is placed on ownership, responsibility, first time right problem solving
Recognize attitude towards Quality
Identify methods and ways to stay committed to Quality
Understand customer needs
Adopt principles of Quality ownership and responsibility
Fundamentals of Quality– understand the key elements of quality and what leads to quality
Quality Awareness– assess attitudes, and biases towards quality
Customer First? – analyze the needs of the customer, take initiative and be proactive.
Cultivating a habit towards quality– ownership, problem solving and accountability