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Handling Difficult Situations

Challenging situations are a necessary evil that exists in our work and personal life. There is no escape from conflict at times and it is best to accept them as a challenge and steer through the situations.
There are times when you find yourself unable to respond to the situation and it becomes a mental, emotional, and psychological challenge to get your word across.

This course is aimed at finding the right words and handling such difficult situations. It helps you to redirect your thoughts, rephrase the words and redirect the situation for you to gain control.

Course Content
Identify situations where problems arise
Prepare a plan to deal with the problem
Handle difference of opinion
Manage group conflict


Modules
Zero In
– recognizing areas prone to problem and conflict

Counter Attack – planning to counter the problem with appropriate communication, procedures
Self and others – ‘thinking in the shoes’ of others, structuring interactions
We are One – build a collaborative framework

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  • He has personally mentored 550 individuals.
  • He has extensive practical experience and would share the cases handled in the sessions.
  • Trained by Mckinsey Consultants as a Lean Practitioner, Rock Hill-USA
  • Certified MBB in Lean and Six Sigma by SBTI, Texas.
  • He has handled on site training and consulting in global sites at Switzerland, Netherlands, Hungary, Poland, Germany, Belgium, UAE, Srilanka, Thailand, China,Japan, USA and across Indian cities.
  • His online candidates include people from Sweden, Saudi Arabia, Australia, Philippines, PNG, Denmark, Lebanon, Kenya.
  • Certified as CEO Coach by completing Post Graduate Program in Executing Coaching by CFI India.
  • Executive General Management Program, IIM Bangalore.
  • M.Tech. Quality Management from BITS Pilani.

PRADEEP KUMAR

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