Handling Difficult Situations
Challenging situations are a necessary evil that exists in our work and personal life. There is no escape from conflict at times and it is best to accept them as a challenge and steer through the situations.
There are times when you find yourself unable to respond to the situation and it becomes a mental, emotional, and psychological challenge to get your word across.
This course is aimed at finding the right words and handling such difficult situations. It helps you to redirect your thoughts, rephrase the words and redirect the situation for you to gain control.
Identify situations where problems arise
Prepare a plan to deal with the problem
Handle difference of opinion
Manage group conflict
Zero In – recognizing areas prone to problem and conflict
Counter Attack – planning to counter the problem with appropriate communication, procedures
Self and others – ‘thinking in the shoes’ of others, structuring interactions
We are One – build a collaborative framework