Mastering communication skills can improve your image as well as authority. It can propel you to greater heights leading you to be an influencer. Understanding the need to be tactful in difficult situations, negotiate, build consensus and manage change can lead to powerful results for not only you but for the organization too.
This course aims to equip you with strategies to communicate with tact. You will gain insight into your communication style and those of others. The importance of language and the use of words to get your message accurately and persuade your audience. Learn to use techniques to be tactful and still maintain credibility.
Perception and its importance
Power of Language
Tact, Diplomacy & Credibility
Fundamentals of Communication – elements of communication, importance of perception, recognize how diplomacy and tact is delivered through good communication
Self and others – know how style impacts your and others’ communication.
Flexing your style to communicate with tact and diplomacy
Wordly Wise – recognize the power of words to send the message across accurately, leverage language to persuade
Tic tac- Tact – apply tools of tact and diplomacy to communicate effectively