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Conflict Management

Conflict is an inevitable part of life and work. It is a result of people having varied perspectives, needs and expectations. However conflict if dealt rightly leads to the growth of the individual and the organization, managing conflict and providing resolutions is a skill. This skill can be developed and honed.


This course helps understand the sources, causes and types of conflict. It also helps develop an understanding of the approaches to conflict management, the styles and when to apply them. Learn facilitation techniques that will help find resolutions and manage conflicts.

Course Content
• Define conflict in workplace.
• Conflict resolution principles
• Facilitating conflict resolution process
• Assertiveness techniques
• Stress and Anger management techniques

Module
Creating an Atmosphere – neutralizing emotions, choosing time and place
Focusing on Needs – finding common ground, strengthening partnership
Conflict Resolution Instrument – Collaborating, competing, compromising, accommodating, avoiding
Facilitating dialogue – facilitation techniques
Managing emotions – stress and anger management

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  • He has personally mentored 550 individuals.
  • He has extensive practical experience and would share the cases handled in the sessions.
  • Trained by Mckinsey Consultants as a Lean Practitioner, Rock Hill-USA
  • Certified MBB in Lean and Six Sigma by SBTI, Texas.
  • He has handled on site training and consulting in global sites at Switzerland, Netherlands, Hungary, Poland, Germany, Belgium, UAE, Srilanka, Thailand, China,Japan, USA and across Indian cities.
  • His online candidates include people from Sweden, Saudi Arabia, Australia, Philippines, PNG, Denmark, Lebanon, Kenya.
  • Certified as CEO Coach by completing Post Graduate Program in Executing Coaching by CFI India.
  • Executive General Management Program, IIM Bangalore.
  • M.Tech. Quality Management from BITS Pilani.

PRADEEP KUMAR

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