Customer satisfaction is typically the key metric of any organizational score card ; and  the critical activity is to have a robust method of capturing customer perspectives.

Beyond Z’s advisory services support analyzing the existing practice of customer perception and re-designing  the same if need be. 

Once a robust method of capturing customer feedback is in place, a thorough analysis of the data is carried out to identify improvement projects.

Project leaders are identified across the organization, depending upon the nature of the issue and the leaders  are supported to drive improvements.