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Customer Satisfaction Improvement

Customer satisfaction is typically the key metric of any organizational score card ; and  the critical activity is to have a robust method of capturing customer perspectives.

Beyond Z’s advisory services support analyzing the existing practice of customer perception and re-designing  the same if need be. 

Once a robust method of capturing customer feedback is in place, a thorough analysis of the data is carried out to identify improvement projects.

Project leaders are identified across the organization, depending upon the nature of the issue and the leaders  are supported to drive improvements.

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  • He has personally mentored 550 individuals.
  • He has extensive practical experience and would share the cases handled in the sessions.
  • Trained by Mckinsey Consultants as a Lean Practitioner, Rock Hill-USA
  • Certified MBB in Lean and Six Sigma by SBTI, Texas.
  • He has handled on site training and consulting in global sites at Switzerland, Netherlands, Hungary, Poland, Germany, Belgium, UAE, Srilanka, Thailand, China,Japan, USA and across Indian cities.
  • His online candidates include people from Sweden, Saudi Arabia, Australia, Philippines, PNG, Denmark, Lebanon, Kenya.
  • Certified as CEO Coach by completing Post Graduate Program in Executing Coaching by CFI India.
  • Executive General Management Program, IIM Bangalore.
  • M.Tech. Quality Management from BITS Pilani.

PRADEEP KUMAR

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