Advisory & Consulting Interventions

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Customer Complaint Reduction

Customer complaint reduction intervention is a focused consulting activity on eliminating certain types of customer complaints and in reducing the average  complaints received

Beyond Z’s expert consultants analyze the complaints received and categorize and group the type of complaints

Root causes analysis  provides vital information  on the source of problems. Action plans are drawn to eliminate  the issues and prevent recurrence of problems.

The intervention supports long term reduction of complaints and customer rejection ppm; and  a spin-off of which is increased customer satisfaction and  market share in business

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  • He has personally mentored 550 individuals.
  • He has extensive practical experience and would share the cases handled in the sessions.
  • Trained by Mckinsey Consultants as a Lean Practitioner, Rock Hill-USA
  • Certified MBB in Lean and Six Sigma by SBTI, Texas.
  • He has handled on site training and consulting in global sites at Switzerland, Netherlands, Hungary, Poland, Germany, Belgium, UAE, Srilanka, Thailand, China,Japan, USA and across Indian cities.
  • His online candidates include people from Sweden, Saudi Arabia, Australia, Philippines, PNG, Denmark, Lebanon, Kenya.
  • Certified as CEO Coach by completing Post Graduate Program in Executing Coaching by CFI India.
  • Executive General Management Program, IIM Bangalore.
  • M.Tech. Quality Management from BITS Pilani.

PRADEEP KUMAR

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